Terms of Service

Contracting Entity

This website and the services described on it are owned and operated by Titan Hills Holding LLC.

1. Acceptance of Terms

By using services provided through this website, you agree to these Terms of Service. If you do not agree, you may not use our services.

2. Services

Services provided through this website include managed cloud, cybersecurity, backup, endpoint management, web design and development, bespoke business systems, and IT solutions. Services may include software licenses, managed services, support, and related deliverables. The specific services, billing structure, and terms applicable to your account depend on the products and service packages selected and are confirmed before service activation.

3. Subscriptions and Billing

• Services may be billed monthly, annually, or on other terms depending on the selected products and commitment period
• Invoices are due within 30 days of issue date unless otherwise agreed
• Seat increases can generally be added during a subscription term; seat reductions may be restricted depending on the product, vendor rules, and commitment period
• Prices may change with 30 days written notice; price changes during a fixed commitment term will take effect at renewal unless otherwise specified

4. Cancellation and Changes

Cancellation, downgrade, and subscription change rights depend on the commitment period and applicable vendor rules for the selected products. Some services are available on a month-to-month basis, while others may require an annual or multi-year commitment. Annual-commit subscriptions may remain payable through the end of the term even if canceled early. Exact cancellation and modification terms are confirmed before service activation.

5. Acceptable Use

You agree not to use our services for illegal purposes, to distribute malware, to send spam, or to infringe on the intellectual property rights of others.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Titan Hills Holding LLC is not liable for indirect, incidental, or consequential damages arising from use of our services. Our total aggregate liability is limited to amounts paid by you in the three months preceding the event giving rise to the claim.

7. Service Availability

We aim to maintain reliable service availability. Scheduled maintenance will be communicated in advance where possible. Service availability for third-party platforms (such as Microsoft 365) is subject to the respective vendor's own service terms and availability commitments.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles. These Terms are entered into between you and Titan Hills Holding LLC.

9. Contact

For questions about these terms: info@titancloudservice.com