Privacy Policy

1. Introduction and Legal Entity

This Privacy Policy is issued by Titan Hills Holding LLC, a limited liability company incorporated in the State of Wyoming and registered to do business in New Jersey and New York (hereinafter "Titan Hills Holding," "Company," "we," "us," or "our"), operating through its Titan Cloud Services division ("Titan Cloud Services"). Titan Cloud Services is a division and trade name of Titan Hills Holding LLC and is not a separate legal entity unless expressly stated in a written agreement signed by an authorized representative of Titan Hills Holding LLC. References throughout this Policy to "Titan Cloud Services," "we," "us," or "our" refer collectively to Titan Hills Holding LLC and its Titan Cloud Services division.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit titancloudservice.com (the "Site"), use our managed services, cloud solutions, IT support, or any other services we provide (collectively, the "Services"). By accessing or using our Site or Services, you acknowledge that you have read and understood this Policy.

Privacy inquiries: privacy@titancloudservice.com

2. Scope and Applicability

This Policy applies to all individuals who visit our Site, inquire about our Services, or interact with us in a business capacity, including prospective customers, current customers, vendors, and business contacts (collectively, "you").

This Policy does not apply to the processing of data that Titan Cloud Services handles on behalf of its business customers under a separate agreement. That processing is governed by the applicable Master Services Agreement, Statement of Work, Data Processing Addendum, or other customer contract. See Section 4 (Customer Data and Business Customer Environments) for further detail.

Your use of the Site and Services is also governed by our Terms of Service and any applicable Master Services Agreement, Statement of Work, quotation, or other written agreement between you and Titan Cloud Services (collectively, the "Customer Agreement"). In the event of a conflict between this Policy and a Customer Agreement, the Customer Agreement controls with respect to the subject matter covered therein.

3. Information We Collect

3a. Information You Provide Directly

When you engage with us, we may collect:

Business contact information: Company name, contact name, job title, business email address, and phone number.
Account credentials: Usernames, authentication details, and related access information. Where we directly manage passwords, we use commercially reasonable safeguards such as hashing or encryption and do not intentionally retain plaintext passwords.
Billing and financial information: Billing address, invoicing details, and payment method information. Full payment card details are handled exclusively by third-party payment processors. See Section 9 (Payment Processing) for details.
Support and communications: Information you include in support tickets, emails, or other correspondence with us.
Inquiry and sales data: Information submitted through contact forms, quote requests, or discovery calls.

You should not submit passwords, credentials, government identification numbers, health information, payment card numbers, financial account numbers, or other sensitive information through general website forms, email, or unsecured channels unless specifically requested by Titan Cloud Services through an approved secure method.

3b. MSP and Cloud Service-Specific Data

In the course of delivering managed IT, cloud, and support services, we may process or have access to the following categories of data as part of service delivery:

Endpoint and device information: Device names, operating system versions, hardware specifications, installed software inventory, and patch status collected via Remote Monitoring and Management (RMM) tools.
System and network logs: Event logs, error logs, authentication logs, firewall logs, and network activity data generated by managed systems.
Backup and recovery data: Backup job status, backup metadata, retention logs, and recovery point information associated with customer environments.
Security alerts and threat data: Alerts generated by endpoint detection and response (EDR), antivirus, intrusion detection, or similar security tooling deployed within customer environments.
Microsoft 365 and cloud administration data: User account information, license assignments, mailbox configurations, SharePoint/OneDrive metadata, Teams usage data, and tenant configuration details accessed through delegated Microsoft Partner Center access or direct customer authorization.
Support ticket and technician notes: Information documented by our technicians during incident resolution, service requests, or scheduled maintenance activities.

This data is collected and used solely for the purpose of delivering, supporting, and securing the Services under the applicable Customer Agreement. Access is restricted to authorized Titan Cloud Services personnel on a need-to-know basis.

3c. Automatically Collected Data

When you visit the Site, we may automatically collect:

Usage data: Pages visited, time spent, referring URL, and navigation paths.
Device and browser information: IP address, browser type and version, operating system, and device type.
Cookies and similar technologies: See Section 6 (Cookies and Tracking Technologies) for full details.

4. Customer Data and Business Customer Environments

Titan Cloud Services operates primarily as a business-to-business (B2B) managed services provider. In this capacity, we may act as a service provider or data processor with respect to data that our business customers submit to us or that we access within customer IT environments in the course of providing contracted services.

Customer Data means any data, content, or information that a business customer or its end users transmit to us, or to which we are granted access, under a Customer Agreement, including but not limited to employee records, client files, business documents, email content, and system configurations.

Our collection, use, and processing of Customer Data is governed by the applicable Customer Agreement and any Data Processing Addendum or similar exhibit agreed upon between the parties. Titan Cloud Services does not use Customer Data for any purpose other than fulfilling its service obligations under that agreement, except as required by law.

If you are an end user of one of our business customers (e.g., an employee whose company uses Titan Cloud Services for IT support), your data is processed under the direction of your employer or the organization that engaged our Services. Please direct privacy inquiries to that organization in the first instance.

We may rely on instructions, approvals, access grants, and requests provided by the customer's authorized representatives, administrators, or designated contacts.

We encourage business customers with specific data handling requirements — including those subject to HIPAA, state data privacy laws, or sector-specific regulations — to discuss these requirements with us prior to or at the time of engagement so that appropriate contractual safeguards can be established.

Titan Cloud Services does not agree to act as a HIPAA Business Associate, PCI-DSS service provider, or regulated data processor for any specific compliance framework unless a separate written agreement, such as a Business Associate Agreement or compliance-specific addendum, has been signed by an authorized representative of Titan Hills Holding LLC.

5. Purposes for Collecting and Using Your Information

We collect and use the information described above for the following purposes:

Service delivery: To provide, operate, configure, maintain, and support the Services you have engaged us for.
Account management: To create and manage your account, authenticate users, and administer service access.
Billing and invoicing: To process payments, issue invoices, track accounts receivable, and manage subscription or contract renewals.
Customer support: To respond to inquiries, troubleshoot issues, fulfill support tickets, and communicate regarding service incidents.
Security and fraud prevention: To monitor for unauthorized access, detect malicious activity, and protect the integrity of our systems and your data.
Service improvement: To analyze usage patterns, identify performance issues, and improve our Service offerings.
Marketing and communications: To send promotional materials, service updates, and industry information where you have not opted out. See Section 12 (CAN-SPAM and Marketing Communications) for your opt-out rights.
Legal and compliance: To comply with applicable laws, respond to legal process, enforce our agreements, and protect the rights, property, or safety of Titan Hills Holding LLC, its personnel, customers, or the public.
Business operations: For internal administrative, analytical, and planning purposes consistent with the nature of our business relationship with you.

6. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, pixel tags, and similar technologies to enhance your experience, analyze Site performance, and understand how visitors interact with our content.

Essential cookies: Necessary for the Site to function correctly. These cannot be disabled.
Analytics cookies: Help us understand visitor behavior and Site performance (e.g., page views, session duration). We may use tools such as Google Analytics or similar services for this purpose.
Functional cookies: Enable enhanced functionality such as remembering preferences or form data.

Most browsers allow you to control cookie settings through browser preferences. Disabling certain cookies may affect Site functionality. We do not currently respond to browser "Do Not Track" signals, as no industry-wide standard has been adopted.

We do not use cookies or tracking technologies for targeted third-party advertising purposes.

If we later use advertising, retargeting, or cross-context behavioral advertising technologies that constitute a "sale" or "sharing" under applicable privacy laws, we will update this Policy and provide any legally required opt-out mechanism.

7. Data Sharing and Service Providers

We do not sell personal information for monetary consideration, and we do not knowingly sell or share personal information as those terms are defined under applicable California privacy laws, unless disclosed otherwise in this Policy. We may share information in the following circumstances:

Service providers and sub-processors: We engage trusted third-party vendors to assist with hosting, email delivery, billing, scheduling, IT tooling, and security operations. These providers are authorized to use your information only as necessary to provide services to us and are bound by confidentiality obligations.
Professional advisers: Attorneys, accountants, auditors, and insurers, where necessary for legal, compliance, or risk management purposes.
Legal and regulatory disclosures: Where required by law, subpoena, court order, or other legal process, or where we believe disclosure is necessary to protect the rights, property, or safety of any person.
Business transfers: See Section 16 (Business Transfers) below.
With your consent or direction: In any other circumstance where you have authorized or requested the disclosure.

We do not share your personal information with unaffiliated third parties for their own marketing purposes without your consent.

8. International Data Transfers and Data Residency

Our Services are operated in the United States and are directed at customers located in the United States. Information we collect is stored and processed in the United States.

If you access our Site or Services from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to this transfer to the extent permitted by applicable law.

Customers with specific data residency requirements should discuss those requirements with us at the time of engagement so that appropriate arrangements can be made.

9. Payment Processing

Titan Cloud Services uses third-party payment processors to handle payment card transactions and other financial payments. Full payment card details (card number, CVV, expiration date) are submitted directly to and processed by these third-party processors and are not stored, transmitted through, or retained on Titan Cloud Services systems, unless expressly stated otherwise in your Customer Agreement or a specific service offering.

We may retain limited payment-related information for invoicing and account management purposes, such as the last four digits of a card number, card type, billing address, and transaction reference numbers.

Our payment processors are responsible for maintaining payment security controls applicable to their processing activities, including PCI-DSS obligations where applicable. We encourage you to review the applicable processor's privacy policy for information about their data handling practices.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements. The following general retention guidelines apply:

Account and contact information: Duration of the active relationship plus up to three (3) years following account closure or last interaction.
Billing and financial records: Seven (7) years, consistent with federal and state tax and accounting obligations.
Support tickets and communications: Three (3) years from the date of closure or last activity, unless a longer period is required by Customer Agreement, security, legal, billing, operational, or dispute-related needs.
Quote requests, uploaded files, onboarding documents, and sales records: Up to seven (7) years after last activity or completion of the related transaction, unless a longer period is required for legal, tax, contract, warranty, security, or dispute purposes.
System and access logs: Up to twelve (12) months, unless a longer period is required by a Customer Agreement or legal obligation.
Marketing opt-out records: Indefinitely, to honor suppression preferences.

Retention periods for Customer Data processed under a Customer Agreement are governed by that agreement. Upon contract termination or expiration, we will handle Customer Data in accordance with the agreed disposition terms.

11. Your Rights and Choices

11a. General Rights

Subject to applicable law and any applicable Customer Agreement, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information, subject to our legal retention obligations;
Opt out of marketing communications at any time (see Section 12 below).

To exercise any of these rights, contact us at privacy@titancloudservice.com. We will respond within a reasonable time and as required by applicable law. We may need to verify your identity before processing your request.

11b. California Residents — CCPA / CPRA

This section applies to residents of California where and to the extent required by the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"). The rights described in this section are subject to applicable exemptions, including exemptions for information processed in the context of a business-to-business relationship.

California residents may have the right to:

Know what categories of personal information we have collected, the sources of that information, and the purposes for which it is used;
Access the specific pieces of personal information we have collected about them;
Delete personal information we have collected, subject to applicable exceptions;
Correct inaccurate personal information;
Opt out of the sale or sharing of personal information (see "Do Not Sell or Share" below);
Limit use of sensitive personal information to permitted purposes, where applicable;
Non-discrimination — we will not discriminate against you for exercising your privacy rights.

Do Not Sell or Share My Personal Information: Titan Cloud Services does not sell personal information for monetary consideration, and does not knowingly sell or share personal information as defined under applicable California privacy laws. To the extent that any of our data practices may constitute "sharing" for cross-context behavioral advertising purposes under CCPA/CPRA, California residents may opt out by contacting us at privacy@titancloudservice.com.

To submit a CCPA/CPRA request, contact us at privacy@titancloudservice.com. We will acknowledge your request and respond within forty-five (45) days, with a possible extension of an additional forty-five (45) days where reasonably necessary. If you use an authorized agent to submit a request, we may require verification of your identity and written authorization for the agent.

Shine the Light (California Civil Code § 1798.83): California residents may also request information regarding any disclosures of personal information to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, contact us at the address below.

12. CAN-SPAM and Marketing Communications

Titan Cloud Services sends commercial email communications in compliance with the CAN-SPAM Act of 2003. In accordance with these requirements:

All commercial emails identify Titan Hills Holding LLC / Titan Cloud Services as the sender;
Subject lines accurately reflect the content of the message;
Our physical mailing address is included in all commercial messages;
All commercial emails include a clear and conspicuous unsubscribe mechanism.

Opting out of marketing communications: You may opt out of receiving promotional and marketing emails at any time by clicking the "unsubscribe" link in any such email, or by contacting us at privacy@titancloudservice.com with the subject line "Unsubscribe." We will process your request within ten (10) business days of receipt.

Please note that opting out of marketing communications does not affect your receipt of transactional or service-related communications, such as invoices, service notices, security alerts, support ticket updates, contract renewals, or other communications necessary to administer your account or fulfill our contractual obligations to you.

13. Data Security and Incident Notification

We implement reasonable and appropriate technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures include, where appropriate, encryption of data in transit and at rest, access controls, personnel training, and periodic security assessments.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using commercially reasonable practices, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

In the event of a data security incident involving your personal information, we will notify affected individuals and/or regulatory authorities without unreasonable delay and as required by applicable law or contract. Notification will be provided through the contact information associated with your account or through public notice where individual notification is not feasible.

To report a security concern, contact: security@titancloudservice.com

14. Children's Privacy

Our Site and Services are directed at businesses and professional users and are not intended for use by individuals under the age of thirteen (13). We do not knowingly collect personal information from children under the age of 13.

If we obtain actual knowledge that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe we have inadvertently collected information from a child under 13, please contact us at privacy@titancloudservice.com.

15. Third-Party Links and Integrations

Our Site may contain links to third-party websites, tools, or resources that are not operated by Titan Cloud Services or Titan Hills Holding LLC. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of any third-party site you visit.

In the course of delivering our Services, we may integrate with or access third-party platforms and tools on your behalf, including but not limited to Microsoft 365, cloud infrastructure providers, RMM platforms, backup and disaster recovery platforms, and cybersecurity tooling. Your use of those platforms is subject to the applicable third-party terms of service and privacy policies. Titan Cloud Services is not responsible for the privacy practices of those third-party platforms.

We are not responsible for failures, outages, breaches, data loss, or data handling practices of third-party platforms except to the extent expressly stated in a Customer Agreement.

Any links to or integrations with third-party services do not constitute an endorsement, sponsorship, or recommendation by Titan Cloud Services.

16. Business Transfers

In the event that Titan Hills Holding LLC or its Titan Cloud Services division is involved in a merger, acquisition, asset sale, reorganization, bankruptcy, or other business transfer or restructuring, personal information held by us may be among the assets transferred to or reviewed by the successor entity or acquiring party.

Where required by applicable law, we will provide notice to affected individuals prior to the transfer of their personal information and will inform you of any material changes to how your information will be handled as a result of such a transaction.

17. Governing Law, Dispute Resolution, and Limitation of Liability

This Section applies to the extent enforceable under applicable law and does not limit any mandatory rights that cannot be waived by contract.

17a. Governing Law

This Privacy Policy and any disputes arising from or related to it shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions.

17b. Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to this Privacy Policy or the collection, use, or disclosure of your personal information that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer or Commercial Arbitration Rules, as applicable, in the State of Wyoming. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

17c. Class Action Waiver

YOU AND TITAN HILLS HOLDING LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, no arbitrator or court may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

17d. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TITAN HILLS HOLDING LLC AND ITS TITAN CLOUD SERVICES DIVISION SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS PRIVACY POLICY OR THE HANDLING OF YOUR PERSONAL INFORMATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in this Policy limits any rights you may have under applicable federal or state consumer protection laws that cannot be waived by contract.

17e. Relationship to Customer Agreements

Your access to and use of our Services is subject to the applicable Customer Agreement, including but not limited to the Terms of Service, Master Services Agreement, Statement of Work, quotation, or other written contract. The dispute resolution, limitation of liability, and indemnification provisions in your Customer Agreement apply to disputes arising from the Services and govern in the event of any conflict with this Section.

18. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

Titan Hills Holding LLC — Titan Cloud Services Division
Privacy Office
Email: privacy@titancloudservice.com
Security: security@titancloudservice.com
Mailing Address: 30 N Gould St Ste 3161, Sheridan, WY 82801-6317

We will acknowledge your inquiry promptly and respond within a reasonable time consistent with applicable law.

19. Policy Changes and Version History

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by email to the address associated with your account and/or by posting a prominent notice on our Site at least thirty (30) days before the changes take effect, where practicable. Your continued use of the Site or Services after the effective date of the revised Policy constitutes your acceptance of the changes.

We recommend reviewing this page periodically.