Privacy Policy
Last updated: April 16, 2026
1. Introduction
Titan Cloud Services ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Privacy enquiries: privacy@titancloudservice.com
2. Information We Collect
We collect information you provide directly, including:
- Company name, contact name, email address, and phone number
- Billing address and payment information
- Account credentials (stored in hashed form)
- Support communications and service usage data
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process orders and generate invoices
- Communicate with you regarding your account
- Comply with legal obligations
- Prevent fraud and ensure platform security
4. Data Sharing
We do not sell your personal data. We may share data with:
- Microsoft — as required to provision licences
- Pax8 — our distribution partner for licence management
- Acronis / Axcient — for backup service provisioning
- Payment processors — for invoice and payment processing
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Security
We implement technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. To report a security concern, contact security@titancloudservice.com.
7. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact privacy@titancloudservice.com.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by email or through the customer portal.