Security Incident Reporting
Report security incidents, vulnerabilities, or suspicious activity.
How to Report a Security Incident
If you have discovered a security vulnerability, data breach, or suspicious activity affecting Titan Cloud Services or its customers, please report it immediately.
Security Email
security@titancloudservice.comFor security incidents, vulnerability disclosures, and breach reports. Monitored 24/7.
Customer Portal
Submit a Support TicketFor existing customers, submit a high-priority security ticket through the portal for faster response.
What to Include in Your Report
- Description of the issue or vulnerability
- Steps to reproduce (if applicable)
- Potential impact and affected systems
- Your contact information for follow-up
Our Response Commitment
4 hrs
Initial acknowledgement
24 hrs
Severity assessment
72 hrs
Remediation plan
Responsible Disclosure
We appreciate responsible security researchers. If you report a valid vulnerability in good faith, we will not take legal action against you. We ask that you allow us time to investigate and remediate before public disclosure.